Questions and Answers

If your question is not here, email us — a person answers.

Do I need to create an account?

No. You fill in the program, pay, and download. We email the link to you and you can re-send it any time from Find my files. There is no password and nothing to sign in to.

What do I actually download?

For the program: a print-shop PDF (bleed and crop marks, pages already imposed), a home-printer PDF (exact size, cut and fold guides), a reading-order PDF for sharing on screen, and an editable Word document. Cards and bookmarks come as print-shop, home and single-piece PDFs.

Can I edit it after I have paid?

Yes, free, for 30 days. Open the editor again from your download page, change anything, and download fresh files. Corrections are the most common reason people come back and we do not charge for them.

How long do you keep my files?

Your design and photo are kept for 30 days after purchase, then deleted automatically. We keep only the payment record after that. Please download and save your files — we tell you the exact date on your download page.

Why only {{retention_days}} days?

Because it is your relative's photograph and your family's details, and there is no good reason for us to hold them longer than you need us to. If you want the program again for an anniversary, it takes a few minutes to make afresh.

Will it work on my phone?

Yes. The editor is built for a phone first — you can add a photo straight from your camera roll. iPhone HEIC photos are converted automatically.

My photo is old and a bit blurry. Will it print?

We measure the resolution as soon as you upload and tell you plainly whether it will print sharply, acceptably, or softly. If it is going to look poor we say so before you pay, not after.

Can I print at home?

Yes. Use the home-printer file, print at 100% (not 'fit to page'), double-sided, flipping on the short edge for the program. Print one test sheet first. See the printing guide.

Will a print shop accept the file?

Yes — the print-shop PDF is a standard press-ready file with 3 mm bleed, crop marks and embedded fonts. Any print shop, chain or independent, can print it as-is. You can download a real sample and show them before you buy.

Can I use a different verse, or none at all?

Any field you leave blank simply disappears — no gap, no placeholder. The layout closes up around what you have written.

What if the obituary is too long?

The text shrinks to fit down to a set minimum size. If it still does not fit, the editor tells you which section is over and by roughly how much, before you pay. Nothing is ever silently cut off.

Can I use this for a funeral home or as a business?

The standard purchase is for one service. If you are a funeral home or print shop making programs for families regularly, email us and we will sort out a commercial licence.

What payment methods do you take?

Card, and the wallets your phone offers, through our payment provider's secure checkout. Your card details never touch our servers.